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Emergency Department Information Systems

Great expectations abound for EDIS

Providers’ expectations for EDIS solutions expand to encompass meaningful use, while utilizing integration- reliant functionality and maximizing physician effi ciency.

DIS 2011: Delivering on Great Expectations, a study recently conducted by KLAS, investigates provider satisfaction concerning emergency de- partment information systems (EDIS) and reveals which solutions are meeting provider expectations related to achieving meaningful use (MU) requirements, improv- ing clinician functionality, reaching integration needs and facilitating physician workfl ow.


Over 80 percent of providers interviewed report plans to utilize their EDIS to help them attest for Stage I MU. How- ever, only a third of them say their vendor is ready, noting a variety of functionality gaps including medication reconcili- ation, reporting and CPOE. All EDIS vendors indicate they are focused on meeting provider needs, but clients report variable progress across the vendor landscape. In addition to enhancing care and the communication about that care, providers are looking to their EDIS solutions to improve ED effi ciency. The ED often functions as a key admission point in a hospital; ineffi ciencies and bottlenecks in the ED can have a longer-term impact both operationally and fi nancially.

EDIS 2011: Delivering on Great Expectations explains that, while the standalone/enterprise EDIS distinctions are still prevalent, there is a growing sense that the term “best of breed” should be applied to the best EDIS system(s), regardless of origin. The “best” being defi ned as the EDIS solutions that are delivering on provider expectations by helping them demonstrate MU, expanding their integrated clinical capabilities and improving physician effi ciency in the ED. For this research, KLAS interviewed more than 500 providers to understand their experiences with the EDIS vendors and to fi nd out how well those vendors are meet- ing their great expectations. Findings about the following vendors are included in the report: Allscripts, Cerner, CMR (Regional), Empower Systems, Epic, McKesson, MEDHOST, MEDITECH, Picis, T-Systems and Wellsoft. In addition, KLAS provides the industry with an update on 15 other EDIS solutions. To learn more about the EDIS market, including the strengths and weaknesses of vendors’ ED solutions, the re- Functionality Gaps Trend (2009-2011)

Percentage of customers who report EDIS delivers needed functionality 100%

90% 80% 70% 60% 50% 40% 30% 20%


2010 2009

“Actually being able to demonstrate meaningful use involves a combination of robust clinical tools that rely on integration,” says report author Steve VanWagenen. “As a result, providers are choosing one of two EDIS paths, while hoping to end up at the same destination.” Enterprise solution users cherish their integration and expect their vendors to gain clinical functionality, in much the same way that standalone users cling to their custom functionality and expect their vendors to be able to deliver the level of integration that they require to effectively meet current and anticipated MU requirements.

port is available to healthcare providers online for a signifi cant discount. To purchase the report, healthcare providers and vendors can visit

About KLAS KLAS is a research fi rm specializing in monitoring and reporting on the performance of healthcare vendors. KLAS’ mission is to improve delivery by independently measuring vendor performance for the benefi t of its healthcare pro- vider partners, consultants, investors and vendors. Working together with executives from more than 4,500 hospitals and more than 2,500 clinics, KLAS delivers timely reports, trends and statistics that provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment and infrastructure vendors. For more information, go to


Allscripts ED Allscripts SEC

Cerner Empower Systems Epic McKesson


Picis T-Systems Wellsoft CMR (Regional)

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