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strategic objective with related goals are unlikely to achieve IT products and services that deliver value. Once goals are clear, IT departments must thoroughly understand the impact of various IT products and services on the ability of employees using those products and services to meet the organizational goals. In addition, IT departments must understand what each department they serve needs to ac- complish and guide them on how IT can help. IT depart- ments that see those throughout the organization as clients will most likely succeed, while others that see themselves as IT purchase and delivery organizations only will not.

Blitch: IT departments should ask themselves three essen- tial questions to determine the optimal IT products and services needed: • How does the product/service integrate with our cur- rent platforms?

• Is the product/service focused on results that are measurable?

• Does the product/service support the vision of our facility?

Firstly, integration is a word that tends to scare us all.

If you’ve invested a lot of time and money into an existing platform and your new product doesn’t “play nicely” with the existing infrastructure, then it falls on the IT depart- ment’s shoulders to bridge that gap. Proactively consider this in advance to avoid later complications. Secondly, what cannot be measured cannot be improved.

T ough many solutions say they are results oriented, it’s up to the vendors to hold themselves accountable as well. Ask third parties these hard questions during the selection process; those who know the answers and can give solid examples will likely be the ones with whom you’ll have the most success. Now more than ever, it is crucial that everyone is driving

toward the same outcomes, both clinically and fi nancially. It’s important to ensure that the technology vendors you choose each understand and support your short-term and long-term goals. Great vendors are more like partners who not only provide great products that make you better, but also provide great service, support and feedback to help you continually improve.

Saffarian: It is essential that providers begin by developing a short- and long-term EMR strategy, as this must even- tually drive compatibility and interoperability with and among various devices and applications inside and outside the walls for care providers, plan providers and patients. Once this is established, conducting a needs assessment for individual users or groups of users is a valuable exercise. Highly portable tablets equipped with a stylus can unlock greater effi ciencies for physicians and nurses on the move, for example, while zero-client desktop solutions provide the comfort and ergonomics to enable more stationary employees to be productive. Importantly, virtual desktop infrastructure (VDI) enables both of these employees to access the same information systems with a similar user interface and experience.


21 years of disaster recovery & PACS.

Largest healthcare archive in the world.

Isn’t it time?

Isn’t it time for your facility to have just one central image archive? When making the move to a vendor neutral archive, you will need a solution that offers more than just data storage. Look for a cloud-based solution that offers a patient-centric viewer, a better workflow, and eliminates the need for future migrations.

Novarad, with 20 years of imaging experience, and Dell Healthcare, an industry leader in IT platforms, have teamed up to create MARZ, the world’s most accessible VNA.

Call for more information.


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