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we could roll out devices to the staff . But allowing end-users to pick their own device and use what they are most com- fortable with gives them some buy-in and ownership in what they are doing. We did the massive ‘everyone gets the exact same laptop’ rollout already. It worked, but it’s very infl exible. “One of the areas where we’ve seen cost sav- ings is related to that original rollout. Here we are three years since that initial push, and it’s time to start replacing batteries and systems. But if a physician or staff member never unplugs or undocks their laptop and it never leaves their offi ce because they have shifted over to their own iPad or Android tablet, I’m not faced with put- ting the money out there to keep that older system at 100 percent. Some of our physicians have gone the route of ultrabooks and/or wall- mounted all-in-one PCs in lieu of tablets. T ey’re happy because they have found a solution that matches their workfl ow, and I’m happy because they are invested in the equipment they’re using and are more willing to work with us when problems come up or changes are needed.”

Any words of wisdom for other IT directors in your same situation? “Overall, I think the best and most useful security feature

we ever put in was the use of 802.11x on our wireless network,” said T omas. “Being able to not only see devices but see the users that have those devices has been incredibly helpful for spot checking and reporting. Dell SecureWorks has helped us out several times with end-users that try to connect an infected device to the network. T eir notices to us contain the who, what, and where that we need to take fast action.” “We don’t expect that a new tablet will be a complete replace- ment of everything that came before it,” T omas said. “Don’t dump your offi ce workstation in favor of an iPad/Android [or some other brand] tablet until you are certain the new device serves all of your needs. Some devices are better than others at certain tasks, and forcing one to do things it’s not good at is a recipe for frustration. It’s easy to get caught up in the hype of marketing, but take time to test those promises in the real world.” T omas also advised that, “If you’re doing a big deployment, look into a MDM solution. It can be easy to get confused and miss a step when you have repeated the same manual confi guration action on 50 diff erent tablets, but with a MDM you can be certain that it will be done the same way across every connected device. A MDM will also allow you to push out new confi guration changes as regulations change and help keep you in compliance.”

How a mobile device management appliance can make your network sing

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Faced with persistent problems caused by aging PCs, Green Clinic Health Sys- tems embarked on a full technology revamp to better support its clinical EMR system. After procuring new desktop de- vices and laptops for its clinic, hospital, and satellite locations, the organization deployed a Dell KACE deployment appliance, which en- abled GCHS to automate system provisioning, saving about $20,000 in EMR deployment costs by provisioning 155 laptops in just one day. The clinic also has reduced machine rebuild times from hours to minutes by using the KACE solution to wipe and reimage any corrupted or infected devices. Thanks to its Dell KACE deployment, GCHS reports that applications now run faster with fewer problems. Additional time and cost savings have been real- ized by moving to a virtual desktop infrastructure (VDI) fueled by Dell DVS Enterprise with Dell Power- Edge R610 and R710 servers with Dell PowerVault MD3 Series storage arrays. With assistance from Dell Deployment Services, GCHS was able to get its VDI environment up and running in three weeks. Now, the medical staff securely accesses centralized virtual desktops using a combination of Dell Wyse C90 thin-clients, Dell Latitude E6420 laptops, and their own tablet PCs or smartphones.

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GCHS also can leverage its KACE systems man- agement appliance to push out updates on both physical and virtual desktops with new software releases in as little as fi ve minutes. The ability to auto- mate most of the routine systems management tasks has enabled GCHS to save about 20 hours each week in administration and travel. Additionally, the IT team relies on its Dell KACE solutions to manage devices both on and off the network, which meets HIPAA requirements for consistent levels of manage- ment for both remote and onsite workstations.

And what about Windows 8? How does this newer (and sometimes controversial) OS hold up for tablets in healthcare?

HMT also wanted to know what eff ect Windows 8 is hav- ing on tablet computing in healthcare. For expertise in that area, we turned to Scott T ie, vice president, Healthcare and


iPad Air photo courtesy Apple

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