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breadth as the hospital evolves. Interactive patient engage- ment technologies are typically not IT intrusive with turn-key solutions that offer non-burdening implementation protocols. This can be a great motivator for taxed IT resources – they receive much of the appreciation for interactive engagement systems during tough EMR implementations, and can offer options based on the current technology level availability. Some interactive patient engagement systems can also provide scalability for active or more-passive patient popula- tions. For example, one unit may choose the in-room tele- phone as the control device for information delivery based upon patient demographics or patient receptivity. Other areas that have different patient expectations may choose to utilize the pillow speaker or keyboard as the control device. This is a critical factor to consider, as no one device is the optimal navigation technology for all patients.

Meeting HITECH challenges translates into long-term advantages

Meeting all three stages of meaningful use poses varying types of challenges for participating hospitals; even so, with the right technologies in place, the criteria are achievable. By employing an interactive patient-education system in their

achievement plans, hospitals can leverage the technology to improve their HIT systems considerably, while also meeting the requirements for meaningful use and receiving incentive funds. Benefi ts gained from utilizing such technologies reach far beyond the scope of meaningful use and will continue to

Interactive patient-engagement systems can help healthcare organizations satisfy guidelines for patient-specifi c education resources by integrating with an EMR to ensure that patients receive specifi c education resources.

create positive results and revenue opportunities long after incentive funds are gone. Hospitals engaging in this proactive approach to HITECH will see considerable improvements in care outcome, lower readmission rates, higher effi ciencies and improved fi nancial performance.

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