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been cut by a third, and pro- enhance existing technologies and systems for quick

Elizabeth Hart is healthcare
cesses have been moved to deployments and fast results. Mature BPM systems pro-
principal at Pegasystems,
the Web channel for patient mote reusability of rules, processes, objects and integra-
Cambridge, Mass.
For more information on
and provider self-service, tion points, which means that deployment of later slivers
Pegasystems solutions:
thereby improving customer go even faster. In this way, health plans promote gradual
satisfaction and the quality and methodical care-management transformations in
of care outcomes. Addition- which user acceptance grows as the BPM slivers prove

ally, the integration and availability of data, along with themselves. HMT

facile, real-time targeted reporting,
enables effective physician bench-

marking and peer review.
Plans using BPM for care man-
agement also can roll out new care
programs. BPM business owners
in the care-management space are
able to add enhancements to their
systems themselves, and can test
which strategies are most effective.
Business owners report changing
BPM rules in as little as 10 minutes,
and they can selectively deploy
new changes to pilot groups so
that program effi cacy can be easily
Certain technological features of
BPM are proving helpful in acceler-
ating adoption in care-management
settings. One successful strategy
is letting skeptical users verify for
themselves that the system is fol-
lowing appropriate protocols, by
allowing them to view the system’s

decision logic and process steps.
BPM software can be deployed
and extended with familiar offi ce
tools, such as Excel spreadsheets

and Visio diagrams, and its rules
and policies are written in simple

English syntax. This user-friendly,

on-demand rule-and-process vis-
ibility, along with BPM’s self-
documentation capabilities, can be
invaluable when plans must show
compliance during routine regula-
tory reviews and high-stakes legal
Nelson Publishing
Another successful care-manage-
ment adoption strategy is deploying
2500 Tamiami Tr N
BPM in targeted “slivers.” While
Nokomis, FL 34275
BPM supports the full spectrum of
care-management activities, it can
be deployed selectively in the areas
of highest need.
BPM systems wrap around and HEALTH MANAGEMENT TECHNOLOGY February 2010 13
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