BayCare Health Systems implements palm-vein recognition technology to streamline and secure patient processing.
The first step in patient safety is correctly identifying patients at the point of entry to the healthcare facility (including matching them to the correct medical record). As the increasing number of cases of medical identity theft have shown, however, conventional identification processes are no longer adequate and present numerous issues that continue to put a patient’s safety at risk. These include simple clerical errors, technological failures and even dishonest patients misrepresenting their identity.
The continued use of manual processes raised a real concern for program changes and tracking with newer and more robust state and federal regulations.
Community Health Plan (CHP) in Washington faced several challenges that needed to be addressed in order to achieve its goal of deploying a patient-centric delegated care-management system. For years, care managers at CHP used multiple, disparate systems for case management (CM), disease management (DM) and utilization management (UM) – resulting in information silos. Without an integrated system, there
was a lack of evidence-based clinical pathways to ensure consistent care planning and management of patients. As a result, data collection was not robust, tracking was inadequate and reporting was not streamlined.
