Written by Mike McBride
Much is happening in healthcare. As I write this column, Washington battles over SCHIP; health coverage for all Americans is the primary issue of the presidential race; and, Microsoft, Wal-Mart and Google are adding personal health records (PHR) to their product portfolios, which, for many Americans, may provide an entirely new way of controlling their health. In a statement following the recent unveiling of HealthVault, Microsoft's online PHR, The Robert Wood Johnson Foundation noted that access to one's own health information is "a vital step in helping physicians and patients work together to improve care." It's a true statement, however, there are chasms to be crossed before PHRs become practical, not the least of which is privacy.
Written by Mike McBride
Do Americans like self-service? I do. I know others that do. I also know people that miss the man with the star that pumped the gas and checked the oil. I was in the self-checkout line of a major retailer just yesterday listening to the elderly married couple behind me grouse about self-checkout lines, even though they were standing in one. The husband resented having to scan the items himself and his wife worried about fewer jobs for cashiers. However, neither was willing to go stand in the longer non-automated lines. I marveled at the dichotomy.

