• September 2007 FEATURE ARTICLES •
Document Management
Appraising the Appraisal System:
Case History
A multifacility healthcare organization selects a Web-based solution for employee performance appraisals.
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By Kristoffer L. Stewart, Associate Editor
Voice Recognition and Transcription
Something to Talk About
A Philadelphia healthcare enterprise lowers costs, eliminates paper and raises efficiency by integrating its Web-based voice technology, PACS and clinical system.
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By Sharon Schildt
Bar Coding
Scanning the Horizon
A health system upgrades its bar coding and patient auto-identification for improving patient care enterprisewide.
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Atlantic Health, Morristown, N.J.
Document Management
Lifting the Burden: Case History
A document management solution enhances the quality of care for a Kansas medical center.
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By Ron Olsen
EMRs/EHRs
Life is Good With EHRs: Case History
EHR enhances patient care and physicians’ quality
of life at a 4-location surgical practice.
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By Owen R. O’Neill, M.D.
Claims and Coding
Reducing Rejections,
Revitalizing Revenue
A Web-based RCM system enhances cash flow
for a multispecialty group practice.
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By Thomas Devin
Home Health Technology
Home Health Synchronicity:
Case History
A Minnesota healthcare enterprise discovers a single solution for home and hospice caregiver communication and reporting.
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By E. Victor Brown, Senior Editor
Home Health Technology
There’s No Place Like Home
How will hospitals care for the massive influx of patients as boomers age? Home care technology
may be the answer.
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By Wendy Angst
Customer Relationship Management
Web-based Patient Empowerment
The healthcare industry begins to reap the benefits that other American industries have enjoyed through the incorporation of online patient portals.
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By Mike Drake
Customer Relationship Management
Driving CRM Value in Healthcare
Deploying intuitive CRM options can produce greater ROI
and enhanced patient and caregiver experience.
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By Rebecca Wettemann
Supply Chain and Materials Management
Can Supply Management Technology
Be the Antidote to the Healthcare Crisis?
The greatest opportunity to drive sustained cost reductions
and to improve care may come from purchasing and supplier management.
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By Tim Minahan
From the Editor
Is Self-service Good for Healthcare?
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By Mike McBride
Thought Leaders:
Creating Transparency,
One Step at a Time
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By Emad Rizk, M.D.