Patient-centric care is all about
relationships By Phil Colpas, Managing Editor
oes it make you a little edgy to have your vision checked by an eagle-eyed optometrist? It does me. I’d much prefer to have my peepers perused by someone whose driver’s license – like mine – stipulates that he or she be required to wear
corrective lenses of some type. I’m not talking Mr. Magoo-level blindness here, just someone who requires an aid of some kind to see properly. It doesn’t matter if it’s glasses or contacts. I’m not picky. (Although if it is the latter, I’d like to know about it; as in, “Oh yes, I’ve worn contacts since I was a small child.”) I think that’s because, deep down, we’d rather be treated by someone who has had some fi rsthand experience with the problem(s) facing us. It’s no surprise, then, that some of the most ingenius healthcare IT solutions are coming from companies started by individuals who have endured traumatic healthcare crises of their own. Cancer survivor Michael O’Neil founded GetWellNetwork based on
the premise that innovations are capable of changing today’s healthcare system in ways that will fully empower patients. GetWellNetwork’s solu- tions focus on what O’Neil calls “Interactive Patient Care.” Something interesting and diff erent caught my eyes – and ears –
recently, when GetWellNetwork released seven short, black-and-white videos titled the “Transformative Health Series.” “People say it will cost too much (to improve healthcare and healthcare
IT),” says Susan Stone, CNO, Sharp Memorial Hospital, San Diego. “What I’ve found is it’s really all about the relationships. And having a relationship really doesn’t cost a lot. It’s about, ‘Can you do that?’ And, ‘Do you have the right people on the team to do that?’” Manya Buske, a nurse at Sharp Memorial, knows all about the power
of the relationship. Raised by her grandmother, Buske later had to care for her family’s matriarch when she got cancer. “I loved being able to take care of her,” Buske says. “She raised me and took care of me growing up as a child. To be able to reciprocate that … was a wonderful experience. And then you realize, wow, I can share this with other people.” Mary Dee Hacker, CNO, Los Angeles Children’s Hospital, has never
regretted her decision to become a nurse. “Years ago, (healthcare) was more about looking at and doing to,” she says. “We have to move to the next phase, which is not just about caring for (patients) and treating a diagnosis, but to empower them with information and knowledge. T e very core of patient-centric care is fi nding a way to be in conversation with the patient and the family (to determine) what their values are about health and how they want to live their lives.” Healthcare IT is a powerful tool to help facilitate those relationships. Enjoy the issue.
4 August 2013 HEALTH MANAGEMENT TECHNOLOGY
Healthcare Information Systems Solutions since 1980 Publisher/ Executive Editor
EDITORIAL Managing Editor Phil Colpas
(941) 388-7050 ext. 124 firstname.lastname@example.org
Associate Editor Mike Foley
(941) 388-7050 ext. 114 email@example.com
CREATIVE DIRECTOR Geoffrey Smith
(941) 388-7050 ext. 113 firstname.lastname@example.org
ADVERTISING SALES West James Kochevar (720) 530-7161 Direct (303) 451-1909 Fax email@example.com
Single Back Issues/ Rosemarie Chiaramonte Subscriptions (941) 388-7050 ext. 100 firstname.lastname@example.org
Reprints Deborah Beebe
(941) 388-7050 ext. 127 email@example.com
List Rentals/ Laura Moulton
Ad Contracts Manager firstname.lastname@example.org Ad Traffic Manager Kathleen Shook
eProduct Coordinator Mary Haberstroh email@example.com
EDITORIAL ADVISORY BOARD CareGroup John D. Halamka, M.D., CIO
Harvard Medical School, Chair of HITSP Cleveland Clinic C. Martin Harris, M.D., CIO Elsevier Jonathan Teich, M.D., CMIO
Senior VP Finance, Chrissy Yamada, CFO
Evergreen Healthcare Clinical Systems Manager, Pamela Shedd, RN Springhill Medical Center New Mexico Bob Mayer, CIO
James Russell - Managing Director NP Communications, LLC. 2477 Stickney Point Rd., Suite 221B Sarasota, FL 34231 Phone: (941) 388-7050 Fax: (941) 388-7490
nP Communications, LLC Printed in the USA.
HEALTH MANAGEMENT TECHNOLOGY (ISSN: 1074- 4770). Published monthly by NP Communications, LLC., 2477 Stickney Point Rd., Suite 221B Sarasota, FL 34231, (941) 388-7050. Subscription rates: $105.60 per year in the United States; $129.80 Canada/ Mexico; International subscriptions are $190.30 per year. Current single copies (if available) are $15.40 each (U.S), and $19.80 each (international). Back issues (if available) are $17.60 each (U.S.) and $22 each (International). Payment must be made in U.S. funds on a branch of a U.S. bank within the continental United States and accompany request. Subscription inquiries: firstname.lastname@example.org. Title® registered U.S. Patent Office. Copyright© 2013 by NP Communications, LLC., All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage-and-retrieval system, without permission in writing from the publisher.
Office of publication: Periodicals Postage Paid at Sarasota, FL 34231, and at additional mailing offices. Postmaster: Send address changes to Health
Management Technology, 2477 Stickney Point Rd., Suite 221B Sarasota, FL 34231.
www.healthmgttech.com Health Management Technology content is also available from PROQUEST Information and Learning, 300 N. Zeeb Road, Ann Arbor, MI 48106 USA, (313) 761-4700. Copyright Clearance Center, Inc. (978) 750-8400.
Publishers of this magazine assume no responsibility for statements made by their advertisers in business competition, nor do they assume responsibility for statements/opinions expressed or implied in the columns of this magazine.
Department of Health Covisint David Miller, CSO
Gregg Willinger (914) 293-0429