CONTENTS

October 2012 Vol. 33, No. 10 www.healthmgttech.com

WORKFLOW ROUNDUP

Brent Dover shares five lessons he’s learned on building sustainable and successful HIEs.

Jeff Rinda says I.V.

integration helps clinicians reduce costs and medication errors.

Bruce Lieberthal offers six

strategic tips to help ensure the smooth deployment of practice automation tools.

6 October 2012 EMRs/EHRs Healthcare Information Systems Solutions since 1980 www.healthmgttech.com 9

Medical device integration lets your

EMR

do the heavy lifting

PLUS

Health Information Exchanges

Telemedicine Solutions Guide

Revenue Cycle Management Practice

Management

10 12

Cover art design by Geoffrey Smith 14 8

ON THE COVER Focusing on the

patient experience Medical device integration makes electronic medical records more valuable.

COLUMNS 2 32

Viewpoint by Phil Colpas

Thought Leaders: Meaningful Use by Sheri Stoltenberg

4

28 30 31

DEPARTMENTS Industry Watch Telemedicine Solutions Guide New Products and Services Index of Advertisers

REVENUE CYCLE MANAGEMENT

18 16

20 22

Online bill payment 2.0 Personalized solutions can increase payments 350 percent.

Changing the odds of patient collections Thirty percent of medical practice revenue this year will come from the pockets of patients.

What executives need to

know about the audit world How to solve the most visible problems associated with recovery audits.

TELEMEDICINE

24 Improving care coordination PRACTICE MANAGEMENT

26 One size does not fit all Six tips for selecting practice automation tools.

5 lessons learned How to build a successful and sustainable HIE.

Hometown heroes Small-town hospital earns HIE distinction.

Get faster access to critical information Virtual desktops can transform the way computing services are deployed and managed.

Mythbusters Three studies reveal nurses’ attitudes about transitioning to EHRs.

I.V. integration helps clinicians reduce errors With the right team and the right plan, the benefits of integrated technology can be realized.

HEALTH INFORMATION EXCHANGES Three ways to increase productivity