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digitizing of patient identification data is a dedicated, high- resolution card scanner. These scanners streamline patient registration by capturing images of patient ID and insurance cards, which can then be instantly uploaded to a patient’s electronic record when integrated with an EHR system. The best-performing dedicated ID-card scanners can be used standalone and can be easily integrated into electronic health record (EHR) and practice-management software systems. They use a standard connection – typically USB – so they are easy to install on practi- cally any computer system. Because they are dedicated-function scanners, they require minimal configuration and training. Unlike large copiers and scan-

ners, they are compact, so they fit easily in the registration desk space. Another benefit of these dedicated ID-card scanners is that they are affordable and easy to purchase, so small- and medium-size practices can take advantage of them for a nominal investment.

The implementation

EHR and practice-management software providers are also finding dedicated ID-card scanners a welcome addition to their solutions. As an example, the cloud-based EMR service from Watertown, Mass.-based athenahealth recognizes high- resolution ID-card scanners and integrates their information into its network. At the patient admissions desk, the scanner connects to the athenahealth network via the office desktop or laptop. When a patient presents identification and insur- ance cards, that information is scanned and the data is added to the patient’s electronic record file, which is stored securely in athenahealth’s cloud-based system. Dedicated ID-card scanners are particularly beneficial to small- and mid-size medical practices, especially those with multiple office locations that may have one person support- ing technology across the entire office network. One such example is Atlanta-based IntraHealth Group, management services provider to athenahealth client Southern Orthopae- dic Specialists (SOS). IntraHealth Group found that an ID- card scanner could streamline securing patient identification and proof-of-insurance infor- mation during registration,

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effectively reducing a three-step process to a single step. According to IntraHealth Group’s IT Director Howard Hirth, prior to using ID card scanners, the admissions staff would have to leave the desk to copy or scan a patient’s ID and insurance cards, create a PDF version of the documents and then manually upload those into the patient’s electronic record. Today, they use an ID-card scanner to perform a

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front-and-back scan for each patient ID card, and the soft- ware automatically adds the images to the patient’s file. “It’s basically a scan-and-click operation,” says Hirth.

The results

Hirth says that reducing the time it takes to process patient identification information during admissions is helping SOS reduce overall patient wait times and frees up admissions staff to answer questions and be more focused on patient needs. He is quick to point out that with any new technology imple- mentation, ease of installation and low maintenance are just as important as features and functionality, because a solution that malfunctions, or requires a lot of end-user handholding, takes time away from more mission-critical work. “The first desktop scan- ner we used did the job, but required a lot of calibration and ongoing support,” says Hirth. “I was looking for a true plug-and-play solu- tion and found out about the CardScan Image Cap- ture scanner from DYMO, which after a few minor software tweaks, worked perfectly.” Hirth says that

IntraHealth Group’s IT Director Howard Hirth

in addition to being easy to install with minimal support, the CardScan Image Capture is also three times less expensive than his existing scanning solution.

IntraHealth Group is expanding in the region, and Hirth plans to use CardScan Image Capture scanners in all new loca- tions. “Now, when we need to install a scanner, an IT person doesn’t have to do it. I can send them to the practice managers and have them install the software, plug in the scanner and it’s ready to go.” When asked about how practice managers and admissions staff feel about the new scanners, Hirth says: “I rarely get calls on the scanners, and in my business, if they don’t call, I know it’s working.

The takeaway Patient safety and practice information security are ever- present concerns for medical practices. Technology is helping; in particular high-resolution ID-card scanners are reducing errors, streamlining admissions and speeding reimbursement. ID-card scanners also eliminate the need to make unsecured photocopies of patient ID and insurance cards, further pro- tecting the privacy and security of patient records while also helping practices reduce medical identity theft and insurance fraud. Practice managers and EHR software providers should give careful consideration to integrating new modular ID- scanning solutions, either as a complement to existing EHR systems or as a low-cost, standalone solution for smaller practices.

HMT HEALTH MANAGEMENT TECHNOLOGY August 2012 11

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