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INDUSTRY WATCH

Survey: Deleted e-mail retrieval hampers IT productivity

Research results released in November 2011 show that many companies are failing to maximize the effi ciency with which they extract useful business intelligence from archived e-mail. While a majority of businesses value this infor- mation – including for analysis of communication trends and response times to customer queries, storage capacity monitoring and data leakage protection – many are using only the most basic tools to archive their e-mail. The independent blind survey of 200 IT decision makers in U.S. organizations was conducted by Opinion Matters on behalf of GFI Software. It reveals how or- ganizations retain and reuse e-mail data, what solutions they have in place for doing this, what value they place on e-mail data and how frequently the IT department is called upon to assist in the recovery of e-mail from archives to support employees. Key highlights from the survey include:

E-MAIL in

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• Sixty-nine percent of respondents indicate that employee requests for assistance retrieving deleted e-mails limit IT staff productivity.

• On average, respondents say they receive more than 15 requests per week from users who need access to old or archived e-mail, while one in four (26 percent) of those surveyed fi eld 18 requests or more per week.

• Forty-fi ve percent of those surveyed have no IT so- lution for managing and automating e-mail archive retention and retrieval.

• Nineteen percent say the information contained within their archived e-mail is “priceless” to the or- ganization, while three-quarters (75 percent) value their organization’s archived e-mail data at more than $100,000.

• Twenty-four percent of respondents do not believe they are storing their e-mail in the most cost-effective way, and one-quarter (25 percent) do not know if their current process is cost effective.

“This research shows how e-mail retention forms part of the overall business intelligence strategy and how, with the right tools, an existing asset like e-mail data can deliver long-term value to organizations of all sizes,” says Brian Azzopardi, MailArchiver product manager at GFI Software. Learn more about e-mail management solutions at

www.gfi .com.

Trends for primary care physicians PRIMARY CARE

In an effort to uncover the big- gest trends and challenges facing

primary care physicians (PCPs) today, Epocrates Market Research recently conducted its annual survey of PCPs to uncover their perspectives on a range of issues related to practicing medicine, healthcare technology usage/ adoption and more. The study included 632 PCPs who use Epocrates software. More than 1.4 million healthcare professionals, including 50 percent of U.S. physicians, use Epocrates drug reference, educational and clinical apps. Highlights from the survey fi ndings include: Tablet adoption is on the rise. Twenty percent of primary care physicians surveyed currently use a tablet, with nearly 45 percent planning to purchase a tablet within the next year. New forms of physician/patient interaction are

emerging. Almost 54 percent of PCPs currently use or plan to implement e-mail within the next year as a form of communication with patients, while nearly 48 percent currently use or plan to implement a patient portal, 21 percent currently use or plan to implement text messag- ing and 10 percent currently use or plan to implement video chat.

Meaningful use becomes an important initiative for physicians. More than half of PCPs feel confi dent that they will meet meaningful-use requirements by the deadline. Sixty-fi ve percent already have an EHR system that will allow them to meet meaningful-use standards, indicating a 10 percent increase from 2010. Among those who do not currently have an EHR system, nearly 36 percent plan to implement one this year. Reimbursements, work/life balance and patient time

are biggest challenges. When asked about the greatest challenges in their practices, almost 57 percent of PCPs reported that lower reimbursements are their biggest challenge, followed closely by the lack of work/life bal- ance (52 percent) and the lack of adequate time with patients (52 percent).

Medicaid expansion is a hurdle for docs. Almost 70 percent of PCPs do not feel prepared, or are unsure whether they are prepared, to handle the infl ux of insured patients from the expansion of Medicaid. Sanjay Gupta is the most credible TV doc. When asked which physician news correspondents on national TV are most credible, Dr. Sanjay Gupta from CNN ranked at the top, followed in order by Dr. Nancy Sny- derman (NBC), Dr. Richard Besser (ABC), Dr. Jennifer Ashton (CBS) and Dr. Manny Alvarez (FOX).

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January 2012

HEALTH MANAGEMENT TECHNOLOGY

www.healthmgttech.com

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