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CONTENTS October 2010 Vol. 31, No. 10 CLAIMS & CODING O’Donnell Barnes Stephenson Bellon Feist Bilbrey Otter-Nickerson Our panel of experts discusses the industry’s perception of healthcare IT. Teich 12

Eliminate charge disparity After Bon Secours aligned its revenue and procurement departments, items marked “non-billable” in the past were found to be billable and worth millions of dollars.

ELECTRONIC HEALTH RECORDS 16 Optimizing release of information HIEs meet Web 2.0

Optimizing release-of- information processes While Underwood-Memorial Hospital was already working with a provider that was meeting most of its medical records needs, a key element was missing.

COVER STORY 8

Whither healthcare IT? From the impact of HITECH to the industry’s perception of healthcare IT, our panel of experts weighs in on some heavy issues.

CLOUD COMPUTING 18

What happens when HIEs meet Web 2.0?

How cloud computing and service-oriented architecture (SOA) work with healthcare information exchanges (HIEs).

ed d PIONEERS OF HMT 4

26 6

28 29

COLUMNS Viewpoint by Phil Colpas Thought Leaders by Ravi Sharma

DEPARTMENTS Industry Watch New Products and Services Index of Advertisers

20 24

Up from the basement: PART II Former HMT publisher Mike Hilts explores three decades of evolution in healthcare IT.

EVIDENCE-BASED MEDICINE

Improving healthcare outcomes through EBM Evidence-based medicine (EBM) can fundamentally transform healthcare, leading to a more personalized paradigm of care that preserves innovation while addressing waste in the system.

WORK-FLOW MANAGEMENT 30 2 October 2010

The elephant in the room is administrative work fl ow How one hospital reduced administrative-related costs by 70 percent through work-fl ow automation.

HEALTH MANAGEMENT TECHNOLOGY www.healthmgttech.com

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