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Dashboard: Staffing/Scheduling

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   March 2014

Target Skill Sets

Why clinical informatics is the key to your long-term success

By Daniel Garrett

It’s been proven time and again in the health industries that when you have the right information at the right time, the result is better outcomes. That’s the simplest explanation there can be of why clinical informatics is the key to long-term success in the health businesses.

What’s important is to have clinical informatics delivered when it is impactful and convenient for the patient, while you’re serving patients in locations where patients want to be served and at times when they want to be served.

When you step back and look at the health IT (HIT) industry, it’s clear we have gone through several major changes. HIT has moved from a focus on infrastructure, finance and the revenue cycle to a preoccupation with the world of electronic medical records (EMR), and it now has transformed once again to focus on how to better serve patients, physicians and providers in a much more robust way.

This has forced HIT professionals to respond by developing new talents in new areas, developing skills in applications, analytics and emerging technologies that will effectively provide that much more of a robust patient experience – and higher quality care.

In the developing healthcare environment where patients take more control over their care and have ever-increasing expectations for IT-enabled communications and care-giver interaction, IT becomes a competitive weapon for providers to increase patient flow.

Physicians will align with hospitals based on their technology capabilities – starting with basic IT infrastructure and on to remote monitoring, telehealth and mobile capability in patient communications. They will expect access to output from robust clinical informatics as they get more experience with using this data to communicate with patients and follow their outcomes.

Some of this patient/member engagement will involve social media for scheduling and to improve access to and interaction between the patient and physician. Some of this will involve telehealth, remote monitoring to remove the time and location barriers between physician and patient. All of this will involve clinical informatics, collecting and aggregating data and creating actionable information.

Increasingly tech-savvy consumers will naturally expect higher levels of IT competence across their healthcare experience. And that’s why it’s so important for the long term – because it’s all about letting physicians serve patients better and more efficiently. 

Similar developments are happening in the payer IT community, where instead of informatics serving the patients, payers are looking for informatics to serve the member as well as the provider communities. In this context, better clinical informatics becomes a key to reducing waste and improving efficiency between patient, member, payer and physicians.

Daniel Garrett is a Principal in PwC’s Health Industries practice and leads the Health Information Technology group.

© 2014 PricewaterhouseCoopers LLP, a Delaware limited liability partnership. All rights reserved. PwC refers to the United States member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.

 



 

Top Solution

Just named Best in KLAS, Enterprise Scheduling for 2013

Unibased’s ForSite2020 Resource Management System (RMS) not only provides award-winning enterprise patient scheduling across multi-facility settings and clinic environments, but also offers the efficient coordination of resources and streamlined access management with upfront revenue cycle management to reduce costs, increase productivity and improve financial performance as well as the planning and delivery of quality care for an enhanced patient and physician experience. Unibased Systems Architecture

 



 

HIMSS Compensation Survey

Average salary and salary increase by gender and professional level

The Healthcare Information and Management Systems Society (HIMSS) conducted a survey between August and October 2013 of 1,160 healthcare information technology (HIT) professionals, including members, regarding their salary and compensation packages. The overall average salary was $113,269, with men earning an average salary of $130,800 and women earning an average of $99,523. More than two-thirds (71.6 percent) reported that they have received a salary increase. The average salary increase among respondents was 4.16 percent. See more results from the survey at http://bit.ly/MrwFvC.

 

 

 

 


 

Whitepaper


Meet merger/acquisition challenges head on
 

With the increasing trend of consolidation in the healthcare market, there can be a number of potential challenges in regards to staffing. Organizations that are in the process of mergers and acquisitions can face a lack of resource coordination, cultural complications and amplified inefficiencies. In “Mergers & Acquisitions: Health systems and medical groups seek shelter amidst uncertainty,” Avantas addresses how healthcare enterprises can address these staffing problems with the management of labor at the enterprise level. Go to http://bit.ly/1eaGUQT.

 

 

 

 




 

Solutions

Reduce your legal exposure

ScheduleAnywhere offers advanced tools and reporting to help healthcare facilities comply with government mandates requiring healthcare facilities to maintain minimum staffing levels to ensure proper patient care. This full-featured Software as a Service (SaaS) solution provides on-screen calculations based on requirements and coverage to give users feedback about staffing levels to see if needs are being met and provides reporting in the event of an audit. It also manages shift rotations, tracks time off and hours scheduled, tracks skills and certifications, and estimates payroll costs. Atlas Business Solutions

 


 

Social collaboration and more

As organizations transition to a value-based healthcare delivery system, improving efficiencies with technologies that save time and money are needed to succeed. By integrating popular enterprise social networking and collaboration capabilities with our workforce management solution, Kronos for Healthcare gives employees and managers a forum to share best practices, motivate and recognize employees and resolve staffing challenges within the workforce management solution they rely on every day. Kronos

 


 

Cloud-based patient portal

Greenway Medical Technologies has launched PrimePATIENT, a cloud-based patient portal that gives consumers unprecedented access to their personal health information while helping providers qualify for financial incentives. Fully integrated with PrimeSUITE, the PrimePATIENT advanced cloud service supports secure messaging, patient information updates, appointment requests, online bill payment and patient education. This solution utilizes Blue Button+, a federally sanctioned initiative that enables patients to download and share their health information easily. Greenway Medical Technologies

 


 

Wellsoft named#1 in EDIS

Wellsoft has been recognized as the top-rated emergency department information system for the ninth time by the Best in KLAS Awards, this time in the 2013: Software and Services – Emergency Department Segment. Wellsoft EDIS provides the ability to generate enterprise and site-specific reports to meet administration, CMS and TJC requirements. Features include patient tracking, clinical documentation and CPOE, all of which will contribute to shorter length of stays and increased patient satisfaction. Wellsoft Corporation

 


 

Go the self-service route

QuadraMed AccessNow Mobile software enables a patient to manage his or her care before, during and after a visit – all from a mobile device such as a smartphone. Patients can use the app to request appointments, view appointment history, get alerts and reminders, pay bills, update account information, view clinical summary documents and check in for service within seconds using a Quick Response (QR) code. Organizations can integrate AccessNow Mobile into their existing mobile app or use QuadraMed’s stand-alone mobile app. QuadraMed

 


 

Maximize your scheduling power

Schedule Maximizer is a comprehensive patient and resource scheduling solution flexible enough to be deployed in a centralized, decentralized or hybrid patient access model. Advanced rules and workflow engines enable users to search across multiple entities and locations to find ideal appointments for patients, providers and caregivers while ensuring that clinical appropriateness, regulatory compliance, payment rules and preference needs are met. The rules engine also supports post-discharge care coordination, preventing avoidable readmissions and removing hand-off errors during care transitions. SCI Solutions

 


 

Let your employees choose

Lawson Scheduling and Staffing offers employees an intuitive, secure, Web-based portal for managing their assignments and professional credentials. This solution automates paper-based and time-intensive staffing and scheduling tasks and includes self-service features that today’s healthcare professionals appreciate, including online schedule viewing, self-scheduling and shift bidding and swapping. Allow your staff to quickly select their schedules, within your guidelines, to help them balance their work and personal lives. Infor



 

Industry News

GE acquiring API Healthcare

GE has agreed to acquire API Healthcare, a healthcare workforce management software and analytics solutions provider headquartered in Hartford, WI. API Healthcare’s solutions, which bring real-time access to operational data and include staffing and scheduling, patient classification, human resources, talent management, payroll, time and attendance, business analytics and staffing agency offerings, are used by more than 1,600 hospitals and staffing agencies in the U.S. 


Infor acquires PeopleAnswers

PeopleAnswers’ cloud-based talent science platform, which adds analytical power to human capital management, has a new home with Infor. Developed by a team of Ph.D.s in behavioral science, PeopleAnswers’ unique service analyzes 39 behavioral traits for job candidates and produces a fit rating. The acquisition of PeopleAnswers will make the Infor HCM suite able to deliver a real-world use case for big data that produces measureable results.


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